MYstore Pricing & Return Policy

MYstore, your McMunn & Yates store available whenever, and wherever, you are.

Mystore Pricing
MYstore pricing is for online purchases only. Pricing seen online may vary from your local McMunn & Yates Building Supplies due to changes in market conditions, freight and local materials costs and in such cases, the in-store pricing will take precedence over online pricing. If you plan to purchase an item in-store that you have found online, please contact your local McMunn & Yates to verify pricing and availability. The biggest variation can be found in our two Northern locations, Flin Flon, MB and Thompson, MB, where freight is a significant cost. Additional delivery time may be required should the product require shipment from our Distribution Center to the selected location. If for some reason there is an issue with the store's inventory, someone from the MYstore Customer Service Team will contact you within 24 hours to provide additional information about your online purchase.

All applicable taxes and delivery fees will be added to the price during the checkout process. There is a non-refundable delivery charge that will be applied to all delivered orders. Upon submitting your online order, you will receive a confirmation email advising you of all applicable fees and pricing as seen on our website at the time you place your order. Please note your card will not be charged until your order has been picked up in-store, or delivered. At the time of pick-up or delivery through one of our McMunn & Yates locations, the in-store pricing will apply. Should there be a difference in price, a correction will be completed either with a refund, or an additional charge to the same credit card used at time of purchase. This may include additional delivery charges. Please note an e-mail confirmation of your order does not guarantee acceptance of that order. We reserve the right to limit quantities or refuse to sell to any customer as circumstances dictate. 

McMunn and Yates strives for accuracy, however, because we are constantly striving to make our website better, McMunn & Yates cannot guarantee 100% accuracy of all the information found on our site. In the event of an error located on McMunn & Yates website (MYstore) we will make every effort to accommodate our customers while reserving the right to substitute product where necessary and modify price and product information at any time. 

All prices seen online are in Canadian dollars and do not include applicable taxes or delivery fees. 

We reserve the right to make pricing changes or corrections on the McMunn & Yates website (MYstore) at any time, without notice. In the event of a drastic difference between online pricing and in-store pricing, the in-store price will always be deemed as the correct price.

Website Return Policy
Shop with Confidence at McMunn & Yates Building Supplies! Every order comes with our price match guarantee. We will match any local competitor's retail price on any identical in-stock item. If your order arrives damaged, please contact our dedicated MYstore Customer Service within 2 business days at mystorecustomercare@mcmunnandyates.com, or call Toll Free at 1-855-882-1060 between 7am and 5pm (Central Time).

Your refund will be processed only once the item being returned has been received at one of our McMunn & Yates locations. Please ensure the product is in its original packaging and accompanied by the original receipt so your return process is quick and hassle-free.

Need to cancel an order completed through MYstore? To cancel an order that has been purchased through MYstore and currently scheduled for delivery or pick-up, simply send an email to our dedicated MYstore Customer Service. Please refer to the order number mentioned in the confirmation e-mail you received.

Should you have any questions regarding a purchase made through MYstore, simply contact our dedicated MYstore Customer Service.

For Items Purchased Online through MYstore:
Please note some items available online are available through Special Order and subject to a restocking fee if eligible for a refund. Please contact our dedicated MYstore Customer Service at mystorecustomercare@mcmunnandyates.com, or call Toll Free at 1-855-882-1060 between 7am and 5pm (Central Time) regarding all product returns and eligibility. Product approved for return by a MYstore Customer Service can be shipped back to 2366 McPhillips Street, Winnipeg, MB, R2V 4J6 in its original packaging and accompanied by a copy of your receipt, or bring your returned product to any of our locations in its original packaging and accompanied by the original receipt.

If the preferred option is to mail the items back, please note you are responsible for the shipping charges. Remember to keep the tracking number with you should you need to call the shipping company. Once we receive the item(s) it can take up to 3 business days to process your exchange/refund. We will contact you via email notifying you when your exchange will be sent out or when your refund will be processed.

Returns with an Original Sales Receipt Within 90 Days of Purchase
Any purchase made by credit card will be refunded to the original credit card.

Returns with an Original Sales Receipt After 90 Days of Purchase
A store credit or McMunn & Yates gift card may be issued for the original purchase price.

Returns Without a Sales Receipt
If you made your purchase in the past 30 days by credit, we may be able to look up your receipt for you. However, if we are unable to look up your receipt, a credit on a McMunn & Yates gift card may be issued based on the last sale price within the previous 30 days.

All In-Store and Online Purchases:
Some Special Order returns subject to 25% restocking fee. Cancelations may be subject to 25% restocking fee (50% on Windows & Cabinetry).
Custom made products: No returns.
Custom tinted paint department products: No returns.

McMunn & Yates Building Supplies reserves the right to request valid identification prior to accepting merchandise for a return.
McMunn & Yates Building Supplies reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason.
McMunn & Yates Building Supplies will only accept the return of merchandise purchased from McMunn & Yates Building Supplies Store.
McMunn & Yates Building Supplies may issue a cheque for refunds over $100 (cheques are mailed from McMunn & Yates Home Office in Dauphin)

For more information on how to return online purchases, contact our dedicated MYstore Customer Service at mystorecustomercare@mcmunnandyates.com, or Toll Free at 1-855-882-1060 Monday through Friday, between 7am and 5pm (Central Time).

Effective April 2016.