About this Policy:
Visits to our stores, Commercial Division and warehouses
Use of our websites
Interactions over the phone
Attendance at our events
Email communication and advertisements
Social media interactions like Facebook, Instagram, Twitter and Pinterest
Viewing our online advertisements
Registering in our MY Make it better Rewards Program
Registering for a McMunn & Yates Building Supplies residential or commercial account
Our policy does not apply to third party websites or links located on our website. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
The information we collect:
Contact information – we may collect the names and user names of our customers, home address – including billing and shipping addresses, phone number, purchase history, email addresses, and other digital contact information.
Returns information – when you return or exchange a product to any of our stores, you may be asked to provide your name, address, phone number and provide proof to confirm identity, such as your driver’s licence. This information is collected to track returns and help prevent fraudulent activity.
Payment information – when you make a purchase, we collect payment information, including your credit or debit card information, cheque or gift card and authentication information, such as a signature.
Demographic information – we may collect information like your age or gender.
Location information – we may collect location data obtained from your mobile device or IP address. We use this location data to find your nearest store and provide driving directions to our stores. If you would prefer not to provide us with your device’s location information, you can control what location information is shared in the settings menu of your device. This information may be used to contact you about the products and services on our website in which you have expressed interest.
Employment-related information – if you apply for an employment opportunity, you may provide us with certain personal information about yourself, including previous and current employment history.
Other information – we may capture your image with closed circuit television cameras when you visit our stores, to detect and prevent fraud. We may also collect any of the information or content you provide through our website and social media platforms. If you use our website, we collect your IP address and other related information such as the type of browser and operating system you are using. We might also track the pages you visit.
How we collect your information:
All information collected is directly from you. The following are a few ways of how we collect information:
- Store visits and purchases
- Inquiries made by phone call
- Website visits and purchases
- Social media interaction, including uploading, sharing photos and tagging of photos
- Survey registration
- Contest and promotion related
- Registering in our MY Make it better Rewards Program
- Registering for a McMunn & Yates Building Supplies residential or commercial account
- Passively through tracking tools, such as cookies
How we use your information:
For our marketing – we may send communications about specials or offers. We may notify you of new services or contests.
To improve our services, including product offerings – we may use your information to make improvements to product offerings and customer service.
To communicate with you – we may contact you to inform you about recent changes to certain programs in which you are an active member in or regarding your account information.
Loss prevention – we may use your information to protect our company, our customers and our website.
Customer interests – we may collect your information to localize specific common trends or interests
Social media – we may collect your information if you submit a question, answer, comment or any social media interaction like Facebook, Instagram, Twitter and Pinterest. If you enter a contest, promotion or other program offering, we collect personal information such as your username and other information required to administer your participation in the contest. Participation in these surveys or contests is voluntary and you may choose whether to participate or not. Information requested may include, but not limited to, contact information (such as name and address), demographic information (such as postal code, age) and interests. Contact information will be used to notify the winners and award prizes.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of our website.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. At the start of employment, M&Y staff receive privacy training regarding customer confidentiality and how to proper document and store all confidential information. The computers/servers in which we store personally identifiable information are kept in a secure environment until disposed of immediately following the legal requirements.
Should a breach of information occur, McMunn & Yates Building Supplies will immediately contact the affected individuals.
Office of the Privacy Commissioner of Canada at 1-800-282-1376.