MY Make it better™ Rewards Terms + Conditions
Terms + Conditions
The MY Make it better Rewards program (the “Program”) is a rewards program offered by McMunn & Yates Building Supplies Ltd. (“M&Y”, “our”, “we” and “us”) to customers of M&Y under these terms and conditions (“Terms and Conditions”) available through participating M&Y retail locations (“Participating Stores”).
Membership is free and no initial purchase is required in order to open a MY Make it better Rewards account (“Account”). To become a member, ask a store employee at any of our Participating Stores to sign you up. To participate, you must have a valid Canadian address and be 18 years of age or older. You must provide your first name, last name, mailing address and a valid email address. Only one Account is permitted per person (each a "Participant").
Upon signing up for the Program, you will be provided with a plastic Program card (each, a “Card”) with your member number on it. The Card is not a credit card. The Card is the property of M&Y and must be returned upon request. The methods for participating in the Program may change from time to time.
Program membership is not available to M&Y employees, corporations, businesses, partnerships, anyone with a McMunn & Yates Building Supplies account set with a Default Price Profile Level higher than Level 1, or anyone other than an individual.
Earning MY Make it better Rewards Points ("Points")
Points will be awarded at the rate of 150 Points for every $10.00 spent on each separate in-store purchase of eligible products at Participating Stores. A minimum of $10.00 must be spent on eligible products in a single transaction in order for any Points to be awarded. Points will be awarded in increments of 150 and shall be based on the value of all eligible in-store purchases rounded down to the nearest multiple of $10.00. For example, $16.50 in eligible purchases equals 150 Points; $115.17 in eligible purchases equals 1,650 Points.
Points will be calculated with reference to the purchase price of eligible products, less applicable discounts and taxes as shown on each purchase receipt. We will determine the applicable taxes on the basis of the province in which you reside, as shown in our records at the time of payment. You are required to present your Card prior to payment in order to earn Points. Points will not be granted on previously-completed purchases where a valid Card was not presented prior to payment.
Points may not be merged with Points from another Account or transferred from one Account to another.
Occasionally, offers and/or promotions may apply during which redemption levels may be altered and/or suspended, and new redemption levels added. Any offer or promotion related to the Program may be time limited, and may contain additional terms and conditions, which will apply in addition to these Terms and Conditions. If you earn Points in a manner not permitted by these Terms and Conditions or any other offer, we may deem, in our sole discretion, any such Points to be invalid and cancel them, which will result in the removal of such Points from your Account.
When you have collected a minimum of 10,000 Points, those 10,000 Points will become convertible to a $10.00 discount on any in-store purchase at Participating Stores. You must redeem a minimum of 10,000 Points at a time. If you want to redeem more than 10,000 Points at one time, you must redeem them in increments of 10,000 Points, each increment being worth a $10.00 discount on any in-store purchase at Participating Stores. The number of Points eligible for redemption is limited to the next closest 10,000 Point threshold below the eligible purchase amount. Participants may not redeem more Points than the eligible purchase amount. For example, not more than 20,000 Points may be redeemed by a Participant on the purchase of eligible products valued at $26.00.
Points do not expire. HOWEVER, WE RESERVE THE RIGHT TO CLOSE YOUR ACCOUNT WITHOUT NOTICE OR COMPENSATION IF YOU DO NOT EARN OR REDEEM ANY POINTS AT LEAST ONCE EVERY TWENTY-FOUR MONTHS, OR FOR ANY REASON SET OUT IN THESE TERMS AND CONDITIONS. You can contact us to request the reinstatement of the value of your Points at the time your Account was closed, to be issued in a new Account that belongs to you.
Earning and Redemption Exclusions
The Program applies to in-store purchases of eligible products at Particpating Stores only. Points cannot be earned or redeemed for any of the following: (i) single purchase transactions of eligible products less than $10.00; (ii) deposits; (iii) gift cards, prepaid card products; (iv) cash back; (v) delivery charges (where applicable); (vi) M&Y home & cottage packages, post frame buildings, or agricultural building systems; (vii) online purchases; or, (viii) any other products or services that we may specify from time to time or where prohibited by law.
Points are not earned on the portion of a transaction that is being paid for by redeeming Points. Points you earn upon making a purchase cannot be redeemed for that purchase and can only be redeemed for a subsequent eligible purchase.
Other Earning and Redemption Rules
In any one transaction, Points may only be earned on a single Card, and may only be credited to a single Account. M&Y's Return Policy applies and may be found here. If you return a purchase, your Account balance may be reduced by the number of Points earned for that purchase at our sole discretion. If a refund or correction is applied to your Account, your Account balance will be adjusted up or down by the number of Points related to the refund or correction, as applicable.
Our records of the number of Points earned, redeemed or deducted are deemed accurate. If you have a concern regarding your Account balance, you must contact us and provide evidence satisfactory to M&Y within 45 days from the relevant transaction date to report any discrepancy. If we do not hear from you within 45 days, it means you agree with us about those Points.
If any Points are awarded to your Account in error, we reserve the right to deduct the number of Points awarded in error at any time and without notice to you. We are not obligated to honour a request to redeem Points added to an Account in error.
If your Card is lost or stolen, contact Customer Service at the number set out below in order to turn off redemption capabilities for that Card. You are responsible for all redemptions on your Account, including any redemptions made on your Account before you turn off redemption capabilities on a Card that was lost or stolen.
Upon the death of a Participant, the Participant's Account will be closed and any Points in the Account will be forfeited.
Points are not exchangeable for cash. Points cannot be assigned, exchanged, purchased or given by gift. Points cannot be sold, traded, bartered, rented or otherwise disposed of. All Points are void if sold for cash or any other consideration.
Should you choose to close your Account, you will have 45 days to redeem any Points accumulated in your Account. Any Points not redeemed after 45 days from the closure of your Account will be forfeited and removed from your Account.
Changes to the Program
We reserve the right to restrict, suspend, revoke or terminate or otherwise change any aspect of the Program for any reason whatsoever. We may modify all or one or more parts of these Terms and Conditions at any time, including, without limitation, the following:
the effective value of Points;
the manner and rate at which Points are earned;
the manner Points are redeemed, the minimum redemption amount and/or redemption increments;
the eligibility conditions for participating in the Program; and,
the manner in which a Participant participates in the Program.
In the event these Terms and Conditions, or any aspect of the Program, is restricted, suspended or changed, we will provide you advance notice by posting the amended Terms and Conditions online at mcmunnandyates.com/services/mymakeitbetterrewards. Your continued participation in the Program following such notice will constitute your consent to any amendments to these Terms and Conditions, or any other aspect of the Program. In the event that the amendment entails an increase in your obligations or a reduction in our obligations and you do not agree to such amendment, you may close your Account and cancel your participation in the Program. Any Points that are not redeemed after 45 days from the closure of your Account will be forfeited and removed from your Account.
If any of the information you were required to submit when you registered for the Program changes (such as your name, mailing address or email address), you must let us know immediately and give us your current information. We are not responsible if we cannot contact you because you have not given us current, accurate information.
We have made every effort to ensure that the information herein is correct. We are not responsible for any errors or omissions in printed copies of these Terms and Conditions nor those published from time-to-time on the M&Y website.
Participation in the Program is a privilege granted to Participants, and accordingly, the Program may be suspended, revoked or terminated at any time by us for any reason. We reserve the right to terminate the Program, or any part of it, at any time without prior notice. If the Program is terminated, you will have up to 45 days after the effective termination date to redeem any Points in your Account. After the expiry of the 45-day period, any Points that have not been redeemed will be forfeited.
We may suspend or cancel your participation in the Program, if, in our sole and absolute discretion, you have abused any Program privilege and/or failed to follow these Terms and Conditions. In the event that your participation in the Program is cancelled, all accumulated Points are forfeit.
Neither we, our subsidiaries nor any of our respective employees, officers, directors, agents, representatives, successors and assigns shall have any responsibility or liability for any expense, loss, cost, injury, damage, accident or any other matter or thing whatsoever (collectively, "Losses"), however suffered or caused (including compensatory, incidental, indirect, special, punitive, consequential or exemplary damages or damages for loss of income or profits), directly or indirectly arising out of or related to: (i) the Program or your participation in the Program; (ii) any failure, delay or decision by us in administering the Program or amending these Terms and Conditions or the basis on which you can use Points; (iii) unauthorized use of your Card; (iv) any offer, representation, statement or claim about the Program, M&Y or our products or services; or (v) the purchase, redemption for or use/misuse of any item obtained through the redemption of Points. Any liability we may have to you or anyone else who obtains the benefit of any Points you use, under any circumstances, for any negligence, breach of contract or otherwise, is limited to crediting your Account with the number of Points you used in connection with those circumstances.
We reserve the right to withdraw or temporarily change or suspend all or part of the Program in any way, in the event of a material error, omission, technical problem, computer virus or bugs, tampering, unauthorized intervention, fraud, technical failure or any other cause beyond our reasonable control that interferes with the proper conduct of any aspect of the Program as set out in these Terms and Conditions. Any attempt to deliberately damage any website or to undermine the legitimate operation of the Program in any way (as we may determine in our sole discretion) could be a violation of criminal or civil laws and should such an attempt be made, we reserve the right to seek remedies and damages to the fullest extent permitted by law.
Our failure to exercise any of our rights, powers or remedies in these Terms and Conditions or at law, or any delay in doing so, does not constitute a waiver of those rights, powers or remedies. The single or partial exercise of a right, power or remedy does not prevent its subsequent exercise or the exercise of any right, power or remedy.
Words in the singular form shall be construed to include the plural and vice versa, unless the context otherwise requires, and the word “including” means “including but not limited to”. Any dollar amounts referenced in connection with the Program or these Terms and Conditions are referenced in Canadian dollars.
Each of the provisions contained in these Terms and Conditions is distinct and severable and a declaration of invalidity or unenforceability of any such provision or part thereof by a court of competent jurisdiction will not affect the validity or enforceability of any other provision of these Terms and Conditions.
Governing Law and Dispute Resolution
These Terms and Conditions, and all matters arising out of or relating to these Terms and Conditions, shall be governed by and construed in accordance with the laws of the Province of Manitoba and the federal laws of Canada applicable therein, without reference to conflict of laws provisions.
By participating in this Program, you agree that: (i) you will contact us directly and give us the opportunity to try to resolve any and all disputes before you take any action in court, or otherwise; (ii) any and all disputes, claims and causes of action arising out of or connected with the Program shall be resolved individually, without resort to any form of class action; (iii) any and all claims, judgments and awards shall not include legal fees; and (iv) and to the extent permitted by law, under no circumstances will you be permitted to obtain awards for, and you hereby waive all rights to claim punitive, incidental and consequential damages and any other damages other than for actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased.
You agree that the sole and exclusive forum and remedy for any and all disputes and claims that cannot be resolved informally and that relate in any way to or arise out of the Program, shall be final and binding arbitration, except to the extent that you have in any manner infringed upon or violated or threatened to infringe upon or violate any intellectual property right of M&Y, its affiliates or subsidiaries or any third party, or any privacy or publicity rights, in which case you acknowledge that arbitration is not an adequate remedy at law and that injunctive or other appropriate relief may be sought by M&Y, its affiliates or subsidiaries or the applicable third parties.
How to Contact Us
If you have any questions about the Program, please call 1-855-882-1060.